Domotz incident
Some Windows Collectors/Agent have been reported offline
Resolved after 1 day 16 hours, affecting Authentication - North America (US) and Authentication - Rest of World, on May 13, 2024.
Most of the agents have successfully reconnected and are now operational. Our team continues to closely monitor the ongoing situation.
Affected components
Update timeline
- identified May 13, 2024, 07:21 PM UTC
The most recent release of the Domotz Windows Collector\Agent has resulted in a subset of agents to stop running. This issue specifically impacts the Domotz Collector running on the MS Windows operating system. To restore the Domotz Collector's functionality, please follow these steps: - Uninstall the Domotz Agent - Visit https://portal.domotz.com/portal/domotz_software to obtain the latest installer. - Run the installer on the affected Agent host. - resume the current agent at http://ipaddressofthedomotzhost:3000 (remember to use http and not https)
- monitoring May 15, 2024, 08:59 AM UTC
Most of the agents have successfully reconnected and are now operational. Our team continues to closely monitor the ongoing situation.
- resolved May 15, 2024, 12:07 PM UTC
This incident has been resolved.
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