Resolved after 3 hours 37 minutes, affecting Remote Connection and VPN on Demand - North America (US), on April 2, 2025.
A fix has been implemented, and we are actively monitoring the results. Remote connections for all US EAST collectors should now be functioning as expected.
Affected components
Update timeline
- investigating Apr 02, 2025, 07:25 PM UTC
We are currently investigating this issue.
- investigating Apr 02, 2025, 07:31 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 02, 2025, 07:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 02, 2025, 07:33 PM UTC
We are continuing to monitor for any further issues.
- investigating Apr 02, 2025, 08:12 PM UTC
The issue persisted, and we are currently investigating it further.
- investigating Apr 02, 2025, 09:16 PM UTC
The issue persists and it is still affecting the EAST servers specifically. As a temporary workaround, moving the collector to a different region — for example, CALIFORNIA — allows the remote connection to work as expected (WEST servers are operational). We're continuing to investigate the root cause on the EAST side. Change Location: Through the Mobile App/WebApp/Desktop App select the Collector --> go to Collector Settings (Gear Icon) --> Edit Location: --> Move it to California - USA.
- monitoring Apr 02, 2025, 09:39 PM UTC
A fix has been implemented, and we are actively monitoring the results. Remote connections for all US EAST collectors should now be functioning as expected.
- resolved Apr 02, 2025, 11:03 PM UTC
This incident has been resolved.
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