Performance Degradation on the Domotz Portal – North America

Update timeline

1. identified Apr 10, 2025, 08:59 PM UTC

   We're currently experiencing performance issues on the platform. Users may encounter slow loading times when accessing the Collector device list in the UI, as well as delays in processing historical data related to device status and metrics collection. Some integration scripts may also appear as "disabled." Our team has identified the root cause and is actively working on a fix. We're closely monitoring the situation and will share updates as progress is made.

2. monitoring Apr 10, 2025, 09:16 PM UTC

   A remediation has been applied, leading to a notable improvement in both App and WebApp performance. Our engineering team is actively monitoring system behavior and continues to address residual issues related to metrics retrieval—specifically historical data access via Custom Scripts and SNMP polling. We appreciate your patience as we work toward full resolution and will provide further technical updates as developments occur.

3. resolved Apr 10, 2025, 11:02 PM UTC

   This incident has been resolved. The reported slowness has been identified and eliminated, and Custom Scripts have been re-enabled on the affected devices. We thank you for your patience during this time.