Resolved after 5 days 23 hours, affecting Web Hosting and Reseller Hosting, on March 25, 2022.
A cPanel update with a fix has been applied. The Acronis Backup/Restore plugin is functioning successfully again.
Affected components
Update timeline
- investigating Mar 25, 2022, 10:20 AM UTC
Acronis restores is unavailable via cPanel servers. Acronis is currently investigating the issue. Apologies for the inconvenience. We will post updates as we receive them.
- identified Mar 26, 2022, 11:19 AM UTC
cPanel have confirmed that there is currently a bug with the UI of the updated version of cPanel which is the main cause for the Acronis restore feature. We are still awaiting a patch or workaround for this issue and will update once we have one. Once again, our sincerest apologies for the inconvenience caused.
- resolved Mar 31, 2022, 09:43 AM UTC
A cPanel update with a fix has been applied. The Acronis Backup/Restore plugin is functioning successfully again.
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