Resolved after 5 days 22 hours, affecting Web Hosting and Reseller Hosting, on October 4, 2023.
The faulty hardware has been replaced and the storage node is busy replicating data across the cluster.
Affected components
Update timeline
- investigating Oct 04, 2023, 01:58 PM UTC
Our Acronis storage is currently in a degraded state and Acronis is currently investigating the issue. We will keep you updated on the progress.
- investigating Oct 05, 2023, 09:04 AM UTC
We have identified a hardware issue with the Acronis storage and are doing our utmost to resolve it as quickly as possible.
- identified Oct 06, 2023, 06:56 AM UTC
We have placed an order for the necessary components and are awaiting their arrival.
- monitoring Oct 10, 2023, 11:16 AM UTC
The faulty hardware has been replaced and the storage node is busy replicating data across the cluster.
- resolved Oct 10, 2023, 12:10 PM UTC
The data has been successfully replicated and Acronis is now available again.
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