Resolved after 19 hours 30 minutes, affecting Email Filtering Services, on November 20, 2023.
Our upstream provider has implemented the fix, and this issue should be resolved. We are currently monitoring the situation. Mails are already going out on time and the backlog is being processed as well.
Affected components
Update timeline
- investigating Nov 20, 2023, 10:32 AM UTC
We are currently experiencing a decrease in the performance of our spam filter, and our upstream provider is in the process of investigating the issue. This issue may cause a delay in the delivery of both incoming and outgoing emails. However, the mail server will periodically attempt to resend them from its queue. We apologize for any inconvenience this may cause.
- identified Nov 20, 2023, 11:30 AM UTC
The root cause of the issue has been identified and our upstream provider is working on a fix
- monitoring Nov 20, 2023, 12:28 PM UTC
Our upstream provider has implemented the fix, and this issue should be resolved. We are currently monitoring the situation. Mails are already going out on time and the backlog is being processed as well.
- resolved Nov 21, 2023, 06:02 AM UTC
The incident has been resolved.
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