Resolved after 18 hours 56 minutes, affecting Email Filtering Services, on November 27, 2023.
A fix has been applied to the server and the queued mails are flowing now. The issue will be monitored throughout the evening. Once again, we do apologize for the inconvenience this may have caused.
Affected components
Update timeline
- investigating Nov 27, 2023, 10:37 AM UTC
cPanel is currently investigating the issue where emails are failing with the following error: condition check lookup defer We do apologize for the inconvenience caused by this matter.
- identified Nov 27, 2023, 02:00 PM UTC
cPanel has identified the issue, we are currently waiting on feedback from them.
- identified Nov 27, 2023, 03:27 PM UTC
cPanel has escalated the issue with their internal team.
- monitoring Nov 27, 2023, 05:05 PM UTC
A fix has been applied to the server and the queued mails are flowing now. The issue will be monitored throughout the evening. Once again, we do apologize for the inconvenience this may have caused.
- resolved Nov 28, 2023, 05:34 AM UTC
This issue has been resolved.
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