DoIT experienced a major incident on April 10, 2024 affecting Cloud Cost Analytics and Flexsave, lasting 19h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 10, 2024, 11:58 AM UTC
We have identified a minor issue with the Flexsave data and labels reflected on the Flexsave dashboards and Analytics and are dedicated to correcting it promptly. Flexsave data may be incorrect in the next 4 hours for some customers. Our team is working diligently to ensure that the dashboard and Analytics are accurate for all our customers.
- identified Apr 10, 2024, 05:30 PM UTC
We are continuing to work on a fix for the Flexsave data issue.
- monitoring Apr 10, 2024, 08:59 PM UTC
A fix has been deployed and data will update over time. We will continue monitoring to ensure all is as it should be.
- resolved Apr 11, 2024, 07:12 AM UTC
The issue with inaccurate Flexsave data and labels, which was reported on April 10, has been resolved successfully as of April 11th. We have implemented measures to prevent future occurrences and improve system reliability and performance.