DoIT incident

There is a problem with our reporting of Flexsave related cost types (SavingsPlanCoveredUsage and FlexsaveCoveredUsage) for customers with EKS, EC2 and Lambda in historical data before March 2024

Minor Resolved View vendor source →

DoIT experienced a minor incident on April 30, 2024 affecting Cloud Cost Analytics, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2024, 03:43 PM UTC
Resolved
May 02, 2024, 07:43 AM UTC
Duration
1d 16h
Detected by Pingoru
Apr 30, 2024, 03:43 PM UTC

Affected components

Cloud Cost Analytics

Update timeline

  1. investigating Apr 30, 2024, 03:43 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 30, 2024, 09:58 PM UTC

    We are continuing to investigate this issue.

  3. identified May 01, 2024, 10:25 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 02, 2024, 07:40 AM UTC

    The issue with reporting Flexsave-related cost types for customers with EKS, EC2 and Lambda in historical data before March 2024 has been resolved. We have taken steps to prevent similar incidents from happening in the future and enhance the reliability and performance of our system.

  5. resolved May 02, 2024, 07:43 AM UTC

    This incident has been resolved.