DoIT incident

Incorrect Billing Data for GCP customers in June 2024 Invoices Detected.

Minor Resolved View vendor source →

DoIT experienced a minor incident on July 11, 2024 affecting Cloud Cost Analytics, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 03:59 PM UTC
Resolved
Jul 15, 2024, 12:52 PM UTC
Duration
3d 20h
Detected by Pingoru
Jul 11, 2024, 03:59 PM UTC

Affected components

Cloud Cost Analytics

Update timeline

  1. investigating Jul 11, 2024, 03:59 PM UTC

    We have identified an issue impacting a subset of GCP customers concerning a mismatch between their June 2024 invoice and Cloud analytics data.

  2. identified Jul 12, 2024, 03:30 PM UTC

    We have identified the issue impacting a subset of GCP customers concerning a mismatch between their June 2024 invoice and Cloud analytics data. Our team is actively working to resolve this matter and will provide updates as we make progress. Thank you for your patience and understanding.

  3. resolved Jul 15, 2024, 12:52 PM UTC

    The Engineering team have root caused the issue and a resolution has been put in place; Cloud Analytics data is now showing correctly.