DoIT incident

Invoice PDF attachments missing from the Invoices dashboard

Minor Resolved View vendor source →

DoIT experienced a minor incident on September 30, 2024 affecting Billing, lasting 13d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2024, 01:50 PM UTC
Resolved
Oct 14, 2024, 10:00 AM UTC
Duration
13d 20h
Detected by Pingoru
Sep 30, 2024, 01:50 PM UTC

Affected components

Billing

Update timeline

  1. identified Sep 30, 2024, 01:50 PM UTC

    Some customers' invoice dashboards have missing invoice PDF attachments. Our team has identified the issue and is working on a fix.

  2. monitoring Oct 01, 2024, 06:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2024, 10:00 AM UTC

    The problem has been resolved. We appreciate your understanding.