DoIT incident

Cloud Analytics Reports failing to retrieve BQ Lens data

Minor Resolved View vendor source →

DoIT experienced a minor incident on December 6, 2024 affecting Cloud Cost Analytics and Dashboards, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2024, 06:45 AM UTC
Resolved
Dec 06, 2024, 11:30 AM UTC
Duration
4h 45m
Detected by Pingoru
Dec 06, 2024, 06:45 AM UTC

Affected components

Cloud Cost AnalyticsDashboards

Update timeline

  1. investigating Dec 06, 2024, 06:45 AM UTC

    We have identified an issue with Cloud Analytics where some reports using "BigQuery Lens" as the data source are failing to retrieve data, causing certain widgets in the BQ Lens dashboard to fail to load. Our engineering team has been notified and is actively working to resolve this.

  2. monitoring Dec 06, 2024, 08:24 AM UTC

    Our team has identified the issue and implemented a fix. We are currently monitoring the results.

  3. resolved Dec 06, 2024, 11:30 AM UTC

    We are pleased to inform you that the issue has been resolved! Thank you sincerely for your patience and understanding as our dedicated team worked diligently on this.