DoIT incident

Issue with editing Billing Profiles & Paying Invoices

Major Resolved View vendor source →

DoIT experienced a major incident on December 23, 2024 affecting DoiT Console and Billing, lasting 21h 17m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2024, 11:07 AM UTC
Resolved
Dec 24, 2024, 08:24 AM UTC
Duration
21h 17m
Detected by Pingoru
Dec 23, 2024, 11:07 AM UTC

Affected components

DoiT ConsoleBilling

Update timeline

  1. investigating Dec 23, 2024, 11:07 AM UTC

    Customers may experience and issue when creating or editing Billing Profiles & paying Invoices via the DoiT console. Our Engineering Team are actively investigating the cause of this issue and we will provide updates on our progress shortly.

  2. monitoring Dec 23, 2024, 11:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 24, 2024, 08:24 AM UTC

    We are happy to advise this issue has now been resolved. Thank you for your patience whilst we worked through the incident.