DoIT experienced a notice incident on January 22, 2025 affecting Billing, lasting 6d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Billing
Update timeline
- identified Jan 22, 2025, 10:31 AM UTC
We've found an issue with our billing and invoicing for a subset of GCP customers for December 2024. The issue has been identified, and the team is busy working on a fix. After the fix has been implemented, new invoices will be issued.
- identified Jan 23, 2025, 12:30 PM UTC
We are currently in the final stages of resolving all the December 2024 billing cycle invoices. An update will be sent once all invoices are ready and available. Thank you for your patience.
- resolved Jan 28, 2025, 06:24 PM UTC
The invoices for all affected GCP customers were generated and are being sent out today.