DoIT incident

AWS invoices missing Support charges

Major Resolved View vendor source →

DoIT experienced a major incident on April 9, 2025 affecting Billing, lasting 4d 12h. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 06:09 PM UTC
Resolved
Apr 14, 2025, 06:45 AM UTC
Duration
4d 12h
Detected by Pingoru
Apr 09, 2025, 06:09 PM UTC

Affected components

Billing

Update timeline

  1. identified Apr 09, 2025, 06:09 PM UTC

    Due to a problem in our billing pipeline, some invoices are missing AWS support totals. Engineers are working to update this, after which invoices for affected customers will be cancelled and re-issued.

  2. resolved Apr 14, 2025, 06:45 AM UTC

    This issue has been resolved.