DoIT incident
Google billing data ingestion incomplete for some customers since April 25
DoIT experienced a minor incident on April 28, 2025 affecting Cloud Cost Analytics and Dashboards, lasting 8d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 28, 2025, 09:01 AM UTC
We would like to inform you that GCP billing data for a subset of customers has been missing or incomplete since April 25, 2025. Our team has identified the root cause of the issue and is actively working on a resolution to restore full data integrity. We sincerely appreciate your understanding and patience as we work to resolve this matter as quickly as possible. We will provide further updates as progress is made.
- monitoring Apr 29, 2025, 11:29 AM UTC
Google has completed the backfill operation, but currently, the refreshed data is not consistently visible across all customer accounts. Our ingestion pipelines are still finalising the processing of the latest update. We are closely monitoring the progress and expect the issue to be fully resolved soon.
- resolved May 06, 2025, 09:35 AM UTC
We are pleased to inform you that the underlying issue with Google Cloud Platform (GCP) has been fully resolved. Following this, our engineering team has successfully completed the backfill of all affected GCP data to ensure data integrity and continuity. We appreciate your patience and understanding throughout the resolution process.