DoIT incident

Investigating incorrect April AWS cost data for some CloudHealth-managed customers

Minor Ongoing View vendor source →

DoIT is currently experiencing a minor incident affecting Cloud Cost Analytics and Dashboards and 1 more component, which began 2d ago. The vendor's full update timeline is below.

Started
May 18, 2026, 01:05 PM UTC
Resolved
Ongoing
Duration
● 2d 7h
Detected by Pingoru
May 18, 2026, 01:05 PM UTC

Affected components

Cloud Cost AnalyticsDashboardsBilling

Update timeline

  1. investigating May 18, 2026, 01:05 PM UTC

    We are investigating a recurrence of a CloudHealth-related issue affecting April AWS cost data and assessing the impact on April invoices for multiple customers. Some customers may see inaccurate or otherwise inflated April charges in DoiT Cloud Intelligence. Our current checks indicate that the values shown in DoiT match the data currently available in CloudHealth, and we are working with CloudHealth to confirm scope and resolution steps. We will share another update as soon as we have more information.

  2. identified May 20, 2026, 09:14 AM UTC

    CloudHealth has identified the affected customers and is currently updating their billing data. We are continuing to closely monitor their progress. Once CloudHealth confirms the data update is complete, we will review the results on our side and share a further update. Thank you for your patience and understanding.