DoIT incident

The "Create a request' feature is temporarily unavailable for some customers

Minor Resolved View vendor source →

DoIT experienced a minor incident on July 4, 2025 affecting Support & Consulting, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2025, 06:55 AM UTC
Resolved
Jul 04, 2025, 07:30 AM UTC
Duration
34m
Detected by Pingoru
Jul 04, 2025, 06:55 AM UTC

Affected components

Support & Consulting

Update timeline

  1. identified Jul 04, 2025, 06:55 AM UTC

    An issue has been identified with creating new requests on the DoiT platform. As a result, some users may experience issues or be unable to create new requests on the platform's "Expert inquiry" dashboard. Our engineering teams are currently addressing this issue and will share updates promptly as more information emerges.

  2. resolved Jul 04, 2025, 07:30 AM UTC

    We are happy to inform you that the issue has been fixed, and all affected customers can now submit new requests. Thank you for your patience and understanding.