Resolved after 1 hour 9 minutes, affecting REST API and API Services - EU and 1 more, on October 24, 2026.
T-System appears to be back on line and we do not see issues anymore. We will oontinue moitoring and update later with a post mortem.
Affected components
Update timeline
- identified Oct 24, 2026, 09:53 AM UTC
We are currently experiencing a service disruption affecting customers who use encryption via T-Systems. Due to an outage in T-Systems' infrastructure, it is at the moment not possible to open existing questionnaires or create new questionnaires in Document Drafter. We are in close contact with T-Systems and are following the situation closely. We will notify you as soon as the service is fully restored.
- identified Oct 24, 2026, 09:54 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 24, 2026, 09:55 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 24, 2026, 09:56 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 24, 2026, 09:57 AM UTC
We are waiting for T-systems to restore services
- identified Oct 24, 2026, 11:01 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 24, 2026, 11:02 AM UTC
T-System appears to be back on line and we do not see issues anymore. We will oontinue moitoring and update later with a post mortem.
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