DocStation Outage History

Started Jun 04, 2026, 03:35 PM UTC· resolved Jun 04, 2026, 05:10 PM UTC

1. identified Jun 04, 2026, 03:35 PM UTC

   AWS is working on an OpenSearch upgrade issue that is causing claims to appear missing in the platform. Customers are reporting missing claims, but no data loss has occurred and the root cause is a known infrastructure upgrade. Claims data is not affected -- the issue is isolated to the search index. Engineering is monitoring and awaiting an update from AWS.

2. identified Jun 04, 2026, 04:54 PM UTC

   Our engineering team is actively evaluating all available options to restore claims search. Currently, searching via Query Builder, Natural Language Query, and saved filters will return no results -- however, claims remain accessible by searching a specific claim ID directly. We will post another update as soon as there is a change in status.

3. resolved Jun 04, 2026, 05:10 PM UTC

   Claims search has been fully restored and the index is up to date. If you are still experiencing issues, please refresh your browser to clear any cached search state. We apologize for the disruption and appreciate your patience while we worked through the resolution.

4. resolved Jun 04, 2026, 05:10 PM UTC

   Claims search has been partially restored. Our engineering team has redirected the claims index to a recent snapshot while a full reindex is completed. Most search functionality should be working again, though there may be gaps for recently added or modified claims. New claims may not appear in search results yet, and existing claims may reflect a slightly earlier state from prior to the issue. We will post another update once the reindex is complete and full functionality is restored.

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Started Aug 21, 2025, 05:54 PM UTC· resolved Aug 21, 2025, 07:33 PM UTC

1. investigating Aug 21, 2025, 05:54 PM UTC

   DocStation is currently investigating issues logging into our platform.

2. monitoring Aug 21, 2025, 06:13 PM UTC

   The issue appears to be resolved and we are monitoring for stability.

3. monitoring Aug 21, 2025, 06:28 PM UTC

   Users may be continuing to experience intermittent issues. The root cause is a major network provider (Cloudflare) experiencing degraded performance in their Eastern region which is impacting many downstream services, including DocStation. We'll continue to update as we monitor their status.

4. monitoring Aug 21, 2025, 06:58 PM UTC

   We've observed consistent successful authentication into DocStation for the past 12 minutes. All core services are currently operational. Cloudflare status indicates they are still implementing a fix for their Eastern region issues. While our services appear stable, users may experience intermittent issues until Cloudflare fully resolves their incident. We continue to monitor both our services and Cloudflare's status closely. We'll provide a final update once Cloudflare confirms full resolution. Current status: ✓ Authentication working normally ✓ Page loads performing acceptably Thank you for your patience during this external service disruption.

5. resolved Aug 21, 2025, 07:33 PM UTC

   Cloudflare has implemented a fix for their regional issues. We've observed stable DocStation authentication and performance for the past 45 minutes with no reported issues. All DocStation services are fully operational: ✓ Authentication working normally ✓ Page performance restored We're marking this incident as resolved. We'll continue monitoring our services and will reopen this incident if any related issues appear. Thank you for your patience during this disruption. If you experience any issues, please contact support.

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Started Jun 17, 2025, 03:55 PM UTC· resolved Jun 17, 2025, 04:44 PM UTC

1. identified Jun 17, 2025, 03:55 PM UTC

   BIN Billing messages are currently reporting "missing fill number" for incoming messages. Estimated fix: 11:30am Central.

2. identified Jun 17, 2025, 04:26 PM UTC

   The fix is currently deploying and we expect it to be in place around 11:40am Central.

3. resolved Jun 17, 2025, 04:44 PM UTC

   The fix has been successfully deployed and we are seeing successful transactions.

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Started Jun 12, 2025, 05:41 PM UTC· resolved Jun 12, 2025, 06:20 PM UTC

1. identified Jun 12, 2025, 05:41 PM UTC

   Users are currently unable to log into DocStation. Those already logged in are not affected. A fix has been identified and is deploying currently. Expected resolution is within 45 minutes.

2. resolved Jun 12, 2025, 06:20 PM UTC

   The issue has been resolved and users should be able to successfully log into DocStation.

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Started Mar 02, 2025, 12:36 AM UTC· resolved Mar 02, 2025, 01:38 AM UTC

1. identified Mar 02, 2025, 12:36 AM UTC

   Due to an ongoing issue in our authentication provider, Auth0 (owned by Okta), users are currently unable to log in to DocStation. We are monitoring the situation and will provide updates as they become available.

2. monitoring Mar 02, 2025, 12:51 AM UTC

   We're seeing successful logins to DocStation at this time. We believe the issue may be resolve for most users but are still monitoring the situation.

3. resolved Mar 02, 2025, 01:38 AM UTC

   We're no longer seeing any signs of disruption and will mark this case resolved.

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