DocStation experienced a minor incident on August 21, 2025 affecting DocStation Application and App: Login Page, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 05:54 PM UTC
DocStation is currently investigating issues logging into our platform.
- monitoring Aug 21, 2025, 06:13 PM UTC
The issue appears to be resolved and we are monitoring for stability.
- monitoring Aug 21, 2025, 06:28 PM UTC
Users may be continuing to experience intermittent issues. The root cause is a major network provider (Cloudflare) experiencing degraded performance in their Eastern region which is impacting many downstream services, including DocStation. We'll continue to update as we monitor their status.
- monitoring Aug 21, 2025, 06:58 PM UTC
We've observed consistent successful authentication into DocStation for the past 12 minutes. All core services are currently operational. Cloudflare status indicates they are still implementing a fix for their Eastern region issues. While our services appear stable, users may experience intermittent issues until Cloudflare fully resolves their incident. We continue to monitor both our services and Cloudflare's status closely. We'll provide a final update once Cloudflare confirms full resolution. Current status: ✓ Authentication working normally ✓ Page loads performing acceptably Thank you for your patience during this external service disruption.
- resolved Aug 21, 2025, 07:33 PM UTC
Cloudflare has implemented a fix for their regional issues. We've observed stable DocStation authentication and performance for the past 45 minutes with no reported issues. All DocStation services are fully operational: ✓ Authentication working normally ✓ Page performance restored We're marking this incident as resolved. We'll continue monitoring our services and will reopen this incident if any related issues appear. Thank you for your patience during this disruption. If you experience any issues, please contact support.