dLocal incident

[BANCO DE GUAYAQUIL S.A. and BANCO DE LA PRODUCCION,S.A. (PRODUBANCO)] Apparent incident with payment processing in Ecuador

dLocal experienced a minor incident on April 29, 2026 affecting Ecuador - Payment Processors, lasting 2m. The incident has been resolved; the full update timeline is below.

Started: Apr 29, 2026, 07:34 PM UTC
Resolved: Apr 29, 2026, 07:36 PM UTC
Duration: 2m
Detected by Pingoru: Apr 29, 2026, 07:34 PM UTC

Affected components

Ecuador - Payment Processors

Update timeline

investigating Apr 29, 2026, 07:34 PM UTC

We have identified some processing issues with BANCO DE GUAYAQUIL S.A. and BANCO DE LA PRODUCCION,S.A. (PRODUBANCO) in Ecuador. We have contacted the processor and we will provide an update as soon as it becomes available.
resolved Apr 29, 2026, 07:36 PM UTC

This incident has been resolved.