dLocal incident

[HSBC BANK] Apparent incident with payment processing in Mexico

Minor Vendor's status page →

Resolved after 1 hour 49 minutes, affecting Mexico - Payment Processors, on May 24, 2026.

investigating May 24, 2026, 06:52 AM UTC

We have identified some processing issues with Banorte in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
May 24, 2026, 06:52 AM UTC
Resolved
May 24, 2026, 08:42 AM UTC
Duration
1h 49m
Detected by Pingoru
May 24, 2026, 06:52 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating May 24, 2026, 06:52 AM UTC

    We have identified some processing issues with Banorte in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 24, 2026, 08:42 AM UTC

    This incident has been resolved.

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