dLocal incident

[HSBC BANK] Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on May 24, 2026 affecting Mexico - Payment Processors, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2026, 06:52 AM UTC
Resolved
May 24, 2026, 08:42 AM UTC
Duration
1h 49m
Detected by Pingoru
May 24, 2026, 06:52 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating May 24, 2026, 06:52 AM UTC

    We have identified some processing issues with Banorte in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved May 24, 2026, 08:42 AM UTC

    This incident has been resolved.