dLocal incident

[BANCO MERCANTIL DEL NORTE] Apparent incident with payment processing in Mexico

Minor Resolved View vendor source →

dLocal experienced a minor incident on April 17, 2026 affecting Mexico - Payment Processors, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 07:08 AM UTC
Resolved
Apr 17, 2026, 07:24 AM UTC
Duration
15m
Detected by Pingoru
Apr 17, 2026, 07:08 AM UTC

Affected components

Mexico - Payment Processors

Update timeline

  1. investigating Apr 17, 2026, 07:08 AM UTC

    We have identified some processing issues with BANCO MERCANTIL DEL NORTE in Mexico. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Apr 17, 2026, 07:24 AM UTC

    This incident has been resolved.