Dizzion Outage History

Dizzion is up right now

Dizzion had 8 outages in the last 2 years totaling 36h 12m of downtime — averaging 0.3 incidents per month.

There were 8 Dizzion outages since December 23, 2024 totaling 36h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fra.me

Critical August 3, 2026

Intermittent Access to use.difr.com

Detected by Pingoru
Aug 03, 2026, 08:00 PM UTC
Resolved
Aug 03, 2026, 09:17 PM UTC
Duration
1h 17m
Affected: Frame Platform (deu.difr.com)Frame Platform (use.difr.com)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 08:00 PM UTC

    Dizzion is investigating an issue where when trying to reach use.difr.com, an error is intermittently presented. Dizzion is investigating and will provide an update in the next 60 minutes. As a workaround, users can use console.nutanix.com.

  2. monitoring Aug 03, 2026, 08:21 PM UTC

    Dizzion has resolved an issue with the difr.com domain. Users may still experience issues accessing use.difr.com as the DNS changes propagate. Dizzion is monitoring for stability. If you are still experiencing issues, please try a DNS flush and reach out to Dizzion support if that does not resolve the issue for the user(s).

  3. resolved Aug 03, 2026, 09:17 PM UTC

    Dizzion continues to observe stability on use.difr.com. We are marking this incident as resolved. If you continue to experience issues, please create a Dizzion Support ticket.

Read the full incident report →

Notice March 13, 2026

Intermittent issues with logging into the Frame console - USE

Detected by Pingoru
Mar 13, 2026, 01:03 PM UTC
Resolved
Mar 13, 2026, 07:28 PM UTC
Duration
6h 25m
Affected: Frame Platform (use.difr.com)
Timeline · 3 updates
  1. identified Mar 13, 2026, 01:03 PM UTC

    Dizzion has identified an intermittent login issue affecting customers with the Custom Login Banner feature enabled. Our teams are currently working to restore full access to the use.difr.com portal. As a temporary workaround, Custom Login Banners have been disabled. We will automatically reinstate all banners once a permanent fix is deployed. We appreciate your patience as we resolve this.

  2. identified Mar 13, 2026, 01:56 PM UTC

    Dizzion has identified an issue where a pop-up error may appear when switching between Launchpads. The Launchpad itself switches successfully, but a pop-up message is presented to the end user. Engineering is currently investigating this issue.

  3. resolved Mar 13, 2026, 07:28 PM UTC

    Dizzion has identified the root cause of the intermittent login issue and is currently testing a hotfix release. The temporary workaround of disabling Custom Login Banners will remain in place until the hotfix is deployed. Dizzion anticipates deploying the hotfix early next week and will publish release notes referencing FRAME-1781 once the hotfix is available. Dizzion is also investigating an issue where a pop-up error may intermittently appear when a user switches from one Launchpad to another. This message does not prevent users from switching Launchpads or launching a session. Once the root cause is identified, Dizzion will address the issue in an upcoming hotfix release. Release notes referencing FRAME-1782 will be published when the fix is ready for deployment.

Read the full incident report →

Minor January 23, 2026

Intermittent Issues Access Frame and Starting Sessions

Detected by Pingoru
Jan 23, 2026, 05:29 PM UTC
Resolved
Jan 23, 2026, 06:04 PM UTC
Duration
34m
Affected: Frame Platform (use.difr.com)
Timeline · 4 updates
  1. investigating Jan 23, 2026, 05:29 PM UTC

    We are currently experiencing some intermittent issues when trying to access the Frame Platform and start new sessions. We are investigating the issue

  2. identified Jan 23, 2026, 05:37 PM UTC

    We have identified a performance issue on the Frame Platform that is causing some operations to take longer than expected. In some cases, this will also cause operations to time out. We are working on the issue, and it should be resolved shortly.

  3. monitoring Jan 23, 2026, 05:46 PM UTC

    We have added additional resources to the Frame Platform, and all operations have returned to normal. We will continue to monitor the Platform.

  4. resolved Jan 23, 2026, 06:04 PM UTC

    The Frame Platform performance issues have been resolved, and the platform is stable and functioning as expected.

Read the full incident report →

Notice December 4, 2025

Temporary Failure to Start Instances

Detected by Pingoru
Dec 04, 2025, 04:40 PM UTC
Resolved
Dec 04, 2025, 04:40 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 04, 2025, 04:40 PM UTC

    Starting at 9:32 AM ET an issue was identified starting Frame instances on the Frame Platform. The issue was resolved at 9:49 AM ET.

Read the full incident report →

Minor November 20, 2025

Advanced Authentication Integration Login in issues

Detected by Pingoru
Nov 20, 2025, 03:26 PM UTC
Resolved
Nov 20, 2025, 05:14 PM UTC
Duration
1h 47m
Affected: Frame Platform (deu.difr.com)Frame Platform (use.difr.com)
Timeline · 4 updates
  1. identified Nov 20, 2025, 03:26 PM UTC

    Customers using Launch Links or other advanced SAML integrations may experience issues authenticating to their accounts.

  2. identified Nov 20, 2025, 03:27 PM UTC

    We have identified the issue and will be implementing the change shortly.

  3. monitoring Nov 20, 2025, 04:32 PM UTC

    A fix has been deployed to the USE backplane, and initial reports indicate this has resolved the issue with advanced authentication integration logons. We will continue to monitor.

  4. resolved Nov 20, 2025, 05:14 PM UTC

    The issue has been resolved, and all authentication methods are functioning as expected

Read the full incident report →

Major October 20, 2025

Issues Loading Frame Accounts on USE

Detected by Pingoru
Oct 20, 2025, 09:55 AM UTC
Resolved
Oct 21, 2025, 06:56 AM UTC
Duration
21h
Affected: Frame Platform (use.difr.com)
Timeline · 8 updates
  1. monitoring Oct 20, 2025, 09:55 AM UTC

    Frame services on the USE backplane experienced an outage due to a major incident affecting multiple AWS services in the US-EAST-1 (N. Virginia) region. We are observing signs of recovery and closely monitoring system performance to ensure full restoration.

  2. monitoring Oct 20, 2025, 10:18 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 11:10 AM UTC

    The Dizzion USE-platform has recovered, and we are continuing to monitor for any remaining issues. According to AWS, the underlying DNS issue has been fully resolved, and most services are now operating normally. However, while the majority of operations have recovered, requests to launch new EC2 instances in the US-EAST-1 Region may still experience elevated error rates.

  4. monitoring Oct 20, 2025, 12:26 PM UTC

    The Dizzion USE-platform remains stable, and we are continuing to actively monitor the environment. AWS is still working to address the ongoing issue affecting the launch of new EC2 instances in the US-EAST-1 Region. We will continue to monitor the situation closely and provide further updates.

  5. monitoring Oct 20, 2025, 02:07 PM UTC

    AWS continues to work toward fully resolving the issue affecting the launch of new EC2 instances in the US-EAST-1 Region. We are actively monitoring the situation and will provide additional updates as they become available.

  6. monitoring Oct 20, 2025, 03:37 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Oct 20, 2025, 07:20 PM UTC

    AWS continues to work toward fully resolving the issue affecting the launch of new EC2 instances in the US-EAST-1 Region. Progress can be viewed directly by visiting the AWS status page: https://health.aws.amazon.com/health/status We are continuing to monitor for any further issues.

  8. resolved Oct 21, 2025, 06:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2025

Increased AWS API error rates and latencies

Detected by Pingoru
Apr 08, 2025, 04:32 PM UTC
Resolved
Apr 08, 2025, 07:15 PM UTC
Duration
2h 42m
Affected: Frame Platform (use.difr.com)
Timeline · 2 updates
  1. identified Apr 11, 2025, 04:39 PM UTC

    AWS is reporting issues with increased error rates and delays with certain API responses. As a result of this, some actions on our Frame platform are not being processed or are processing slower than usual.

  2. resolved Apr 11, 2025, 04:40 PM UTC

    AWS reported issues with increased error rates and delays with certain API responses. As a result of this, some actions on our Frame platform were not processed or were processed slower than usual. Once AWS confirmed the issue was resolved, Dizzion made sure our platform addressed any outstanding requests.

Read the full incident report →

Minor December 23, 2024

Issue when creating VMs on latest Nutanix AOS/AHV

Detected by Pingoru
Dec 23, 2024, 02:36 PM UTC
Resolved
Dec 23, 2024, 05:00 PM UTC
Duration
2h 23m
Affected: Frame Platform (use.difr.com)
Timeline · 2 updates
  1. identified Dec 23, 2024, 02:36 PM UTC

    We have identified an issue when creating new Frame VMs when using Nutanix AOS 7.0 with AHV 10.0. We are working on releasing a hotfix to our platform to resolve this issue. We recommend customers hold off on upgrading their AHV clusters supporting Frame workloads in the interim. We apologize for any inconvenience this may cause.

  2. resolved Dec 23, 2024, 05:00 PM UTC

    We have released a hotfix to our Frame platform to resolve this issue. Thank you for your patience. If you experience any further issues, please open a support case.

Read the full incident report →