Dizzion incident

Advanced Authentication Integration Login in issues

Minor Resolved View vendor source →

Dizzion experienced a minor incident on November 20, 2025 affecting Frame Platform (deu.difr.com) and Frame Platform (use.difr.com), lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 03:26 PM UTC
Resolved
Nov 20, 2025, 05:14 PM UTC
Duration
1h 47m
Detected by Pingoru
Nov 20, 2025, 03:26 PM UTC

Affected components

Frame Platform (deu.difr.com)Frame Platform (use.difr.com)

Update timeline

  1. identified Nov 20, 2025, 03:26 PM UTC

    Customers using Launch Links or other advanced SAML integrations may experience issues authenticating to their accounts.

  2. identified Nov 20, 2025, 03:27 PM UTC

    We have identified the issue and will be implementing the change shortly.

  3. monitoring Nov 20, 2025, 04:32 PM UTC

    A fix has been deployed to the USE backplane, and initial reports indicate this has resolved the issue with advanced authentication integration logons. We will continue to monitor.

  4. resolved Nov 20, 2025, 05:14 PM UTC

    The issue has been resolved, and all authentication methods are functioning as expected