Dixa had 19 outages in the last 2 years totaling 79h 32m of downtime — averaging 0.8 incidents per month.
There were 19 Dixa outages since August 26, 2025 totaling 79h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing some difficulties with Advanced Insight & Miuros. We are investigating the matter. Next update at 13:30 CEST
All known issues with this incident have been resolved. We thank you for your patience and cooperation.
At 8:53 AM CEST on 28/07/2026, our services for converastion handling and logging into Dixa were not fully functioning. Our engineers were immediately notified of the issue and started working on identifying the root cause. At 9:03 AM CEST, a fix for this issue was deployed, and the affected services were again fully functioning. We have performed a Root Cause Analysis of this incident and are implementing solutions in order to prevent such instances from happening in the future. We sincerely apologize for any inconvenience that this may have caused.
We are currently investigating an issue affecting access to Advanced Insights in Dixa. Some users may be unable to access this feature at this time. Our team is actively looking into the root cause and will provide an update as soon as more information is available. We apologize for the inconvenience.
We are continuing to investigate this issue.
We have identified the issue affecting access to Advanced Insights and have implemented a fix. We are currently monitoring the situation to confirm full resolution. Please note that data from the past 3 hours may still be missing. We are working to recover this and will provide a further update once the issue is fully resolved. We apologize for the inconvenience.
We're still gradually re-deploying data so data may still be stale from this morning for some customers. We'll update this page when everything is up to date.
All data is now re-deployed and we're completely up to date for everyone.
We're currently aware of an increased delay with data showing in the Conversation view and Real Time dashboard. Conversation offers are fully operational, but you might see conversations on the dashboard that have been offered already and/or outdated information on the Conversations view. We'll notify here when data ingestion has caught up.
Data ingestion has fully caught up and the Real-Time Dashboard, Search and Conversations pages are showing live data again.
We are experiencing some difficulties with searching for contacts when making outbound calls. We are investigating the matter. In the short term, we recommend pasting phone numbers in directly.
Our teams has now identified the issue. We are working on a fix, that will resolve the issue.
We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
All known issues to this incident have been resolved. We thank you for your patience and cooperation.