Resolved after 10 minutes, affecting Agent Interface, on February 20, 2026.
**Incident Summary** On Feb 20, 2026 - 15:24 CET, we experienced a brief period of degraded performance across the platform. Some customers may have noticed slower response times and intermittent timeouts while using the interface. **Impact** During the incident window, a subset of requests were delayed or failed, which may have affected normal usage for some customers. **Root Cause** The issue was caused by an internal service experiencing elevated load, which temporarily impacted request processing across the platform. **Resolution** Our engineering team identified the issue quickly and restored normal performance. The platform has been operating normally since the fix was applied. **Prevention** We are reviewing monitoring and scaling controls for the affected service to reduce the likelihood of similar incidents in the future.
Affected components
Update timeline
- investigating Feb 20, 2026, 02:24 PM UTC
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
- resolved Feb 20, 2026, 02:35 PM UTC
All known issues related to this incident have been resolved. We experienced a brief incident that caused slowness and intermittent timeouts across the platform. During this period, some customers may have experienced degraded performance when working in the interface. The issue was identified and resolved quickly, and the platform is now operating normally. We apologize for the inconvenience and appreciate your patience. A post-mortem about this incident will be posted within 5 business days.
- postmortem Feb 25, 2026, 07:05 AM UTC
**Incident Summary** On Feb 20, 2026 - 15:24 CET, we experienced a brief period of degraded performance across the platform. Some customers may have noticed slower response times and intermittent timeouts while using the interface. **Impact** During the incident window, a subset of requests were delayed or failed, which may have affected normal usage for some customers. **Root Cause** The issue was caused by an internal service experiencing elevated load, which temporarily impacted request processing across the platform. **Resolution** Our engineering team identified the issue quickly and restored normal performance. The platform has been operating normally since the fix was applied. **Prevention** We are reviewing monitoring and scaling controls for the affected service to reduce the likelihood of similar incidents in the future.
Your product runs on more than Dixa
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services