Resolved after 6 hours 30 minutes, affecting Production Soundtrack Your Brand, on January 28, 2022.
A fix has been deployed to all affected devices and the outage has been resolved. We will continue to monitor.
Affected components
Update timeline
- investigating Jan 28, 2022, 05:59 PM UTC
We are currently investigating this issue, and have assigned multiple production engineers as well as an incident manager. This outage only affects customers using SoundtrackYourBrand.
- identified Jan 28, 2022, 06:00 PM UTC
The root cause of the issue has been identified and we are working to resolve it. Service will be restored as soon as possible.
- identified Jan 28, 2022, 09:15 PM UTC
We are continuing to work on a fix for this issue and will be testing a fix soon.
- identified Jan 28, 2022, 11:36 PM UTC
A fix has been implemented and we are beginning deployment. ETA is +1 hour.
- monitoring Jan 29, 2022, 12:24 AM UTC
A fix has been deployed to all affected devices and the outage has been resolved. We will continue to monitor.
- resolved Jan 29, 2022, 12:29 AM UTC
This incident has been resolved.
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