Dispatchit incident

Reduction in performance when placing orders

Major Resolved

Dispatchit experienced a major incident on June 16, 2026 affecting Web (Web App) and Web (Deliveries API), lasting 7h 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 12:59 PM UTC
Resolved
Jun 16, 2026, 08:38 PM UTC
Duration
7h 39m
Detected by Pingoru
Jun 16, 2026, 12:59 PM UTC

Affected components

Web (Web App)Web (Deliveries API)

Update timeline

  1. investigating Jun 16, 2026, 12:59 PM UTC

    We are aware of a reduced performance while attempting to place orders. We are currently investigating the situation. Next update: 30 minutes.

  2. identified Jun 16, 2026, 01:33 PM UTC

    We've identified the cause of the issues and are deploying a fix for this incident. Next update: 30 minutes

  3. monitoring Jun 16, 2026, 01:55 PM UTC

    We implemented a fix and are currently monitoring the result. Next update: 60 mins.

  4. monitoring Jun 16, 2026, 04:36 PM UTC

    We are continuing to monitor our fix. Next update: 60 mins.

  5. monitoring Jun 16, 2026, 05:58 PM UTC

    We are continuing to monitor our fix.

  6. resolved Jun 16, 2026, 08:38 PM UTC

    This incident has been resolved.