Resolved after 34 minutes, affecting Shopify Admin, on March 13, 2023.
Mar 13, 2023 - 11:42 EDT Update - Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins. Mar 13, 2023 - 11:36 EDT Identified - Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue. Mar 13, 2023 - 11:36 EDT Update - We are continuing to investigate this issue. Mar 13, 2023 - 11:35 EDT Update - Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue. Mar 13, 2023 - 11:24 EDT Update - We are continuing to investigate this issue. Mar 13, 2023 - 11:24 EDT Investigating - We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
Affected components
Update timeline
- identified Mar 13, 2023, 03:45 PM UTC
Shopify issue: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
- identified Mar 13, 2023, 03:46 PM UTC
Mar 13, 2023 - 11:42 EDT Update - Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins. Mar 13, 2023 - 11:36 EDT Identified - Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue. Mar 13, 2023 - 11:36 EDT Update - We are continuing to investigate this issue. Mar 13, 2023 - 11:35 EDT Update - Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue. Mar 13, 2023 - 11:24 EDT Update - We are continuing to investigate this issue. Mar 13, 2023 - 11:24 EDT Investigating - We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
- resolved Mar 13, 2023, 04:19 PM UTC
This incident has been resolved.
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