Discount Ninja incident
Shopify's Draft Order API generates checkouts without product images
Minor Vendor's status page →
Resolved after 7 days 11 hours, affecting Shopify API & Mobile, on May 18, 2023.
Shopify is working on this issue. The ticket number is 38494061.
Affected components
Shopify API & Mobile
Update timeline
- investigating May 18, 2023, 06:33 AM UTC
Checkouts generated through the API show an empty product image.
- investigating May 18, 2023, 06:38 AM UTC
The root cause of the issue is a change in the Shopify platform that has caused a change in the behavior of the Draft Order API. We've notified Shopify of this problem and they are investigating the matter.
- investigating May 19, 2023, 03:57 PM UTC
Shopify is working on this issue. The ticket number is 38494061.
- resolved May 25, 2023, 06:30 PM UTC
The incident has been resolved by Shopify.
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