Failure creating payments
Timeline · 1 update
- resolved Sep 02, 2026, 01:21 PM UTC
In the periode 13:02 UTC to 13:10 UTC there was problem creating new payments. Issue have been resolved
Dintero Outage History
Dintero is up right nowDintero had 20 outages in the last 2 years totaling 127h 32m of downtime — averaging 0.8 incidents per month.
There were 20 Dintero outages since November 5, 2024 totaling 127h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
Errors with Google Pay payments on web
Affected: Checkout
Timeline · 4 updates
- investigating Aug 13, 2026, 12:08 PM UTC
We are currently investigating this issue
- monitoring Aug 13, 2026, 12:49 PM UTC
A fix has been implemented and we are monitoring the effects.
- monitoring Aug 13, 2026, 12:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 01:17 PM UTC
This incident has been resolved.
Mastercard Transaction API service disruption
Timeline · 1 update
- resolved Aug 11, 2026, 09:00 AM UTC
During the impact window, customers may have experienced issues processing Mastercard transactions. Mastercard teams have resolved the issue and operations were reported back to normal by 08:13.
Mastercard service disruption
Affected: Checkout
Timeline · 2 updates
- identified Aug 11, 2026, 07:55 AM UTC
Starting 11 August 2026 at 01:00, customers may experience intermittent token enrollment and checkout failures with Mastercard card tokens and wallet tokens (Vipps, Google Pay, ApplePay, etc.). Mastercard teams are actively investigating this issue and will provide an update as soon as possible.
- resolved Aug 11, 2026, 09:39 AM UTC
Issue is identified to have impacted transactions between 05:30 and 06:13 UTC, and is now resolved by Mastercard.
Delayed settlements for Visa transactions
Affected: Payout
Timeline · 2 updates
- identified Jul 15, 2026, 09:58 AM UTC
We would like to inform you about a third party technical issue affecting settlements scheduled for the 2026-07-15. This affects VISA payments via Dintero PSP As a result, the funds and reports related to the affected transactions for certain merchants will be delayed
- resolved Jul 16, 2026, 11:49 AM UTC
This incident has been resolved.
Timeout with Visa
Affected: Checkout
Timeline · 4 updates
- investigating Jul 14, 2026, 08:50 AM UTC
We are currently investigating this issue.
- identified Jul 14, 2026, 08:55 AM UTC
Authorization with Visa is failing with timeout
- monitoring Jul 14, 2026, 09:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 10:38 AM UTC
This incident has been resolved.
Failures creating payments
Affected: Checkout
Timeline · 3 updates
- investigating Jul 03, 2026, 04:59 PM UTC
We are experiencing failures in session creation
- monitoring Jul 03, 2026, 05:00 PM UTC
We are monitoring the situation
- resolved Jul 03, 2026, 05:15 PM UTC
This incident has been resolved.
Timeouts with Mastercard captures and refunds
Affected: Checkout
Timeline · 3 updates
- identified Jun 30, 2026, 11:32 AM UTC
We are experiencing timeouts in some capture and refund requests towards Mastercard
- monitoring Jun 30, 2026, 01:10 PM UTC
A fix has been implemented at a third party and we are monitoring the status.
- resolved Jun 30, 2026, 01:24 PM UTC
This incident has been resolved.
Delayed settlements for Bambora Acquiring transactions
Affected: Payout
Timeline · 2 updates
- identified Jun 22, 2026, 01:42 PM UTC
We would like to inform you about a third party technical issue affecting settlements scheduled for the 2026-06-21. This affects payments executed with Bambora Acquiring.
- resolved Jun 22, 2026, 09:04 PM UTC
The settlements arrived as normal and will be paid out as normal
Request blocked by WAF
Affected: Checkout
Timeline · 2 updates
- monitoring Jun 18, 2026, 12:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 12:59 PM UTC
This incident has been resolved.
Intermittent payment disruptions
Affected: Checkout
Timeline · 4 updates
- investigating May 18, 2026, 01:28 PM UTC
Multiple customers experiences intermittent payment disruptions
- monitoring May 18, 2026, 01:48 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 18, 2026, 01:48 PM UTC
We are continuing to monitor for any further issues.
- resolved May 18, 2026, 06:18 PM UTC
This incident has been resolved.
Payment disruption with Dintero PSP
Timeline · 1 update
- resolved Apr 23, 2026, 08:58 AM UTC
Between 2026-04-23T08:07:50.489Z and 2026-04-23T08:25:15.842Z, payments processed through Dintero PSP were unavailable. This affected merchants using Dintero PSP for credit card, Google Pay, Apple Pay, and Vipps. Payments through other payment service providers were not affected. The issue has been resolved and all payment methods are operating normally.
Settlement report delays
Affected: Reports
Timeline · 4 updates
- investigating Jan 13, 2026, 12:36 PM UTC
We are getting reports that settlement reports are delayed for some merchants. This does not affect the actual bank transfer to the merchant's account, which has been performed.
- identified Jan 13, 2026, 12:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 13, 2026, 01:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 13, 2026, 01:20 PM UTC
This incident has been resolved.
Disturbance with Mastercard
Affected: Checkout
Timeline · 5 updates
- investigating Oct 17, 2025, 06:59 AM UTC
An ongoing incident at Mastercard impacts some Mastercard transactions.
- investigating Oct 17, 2025, 07:01 AM UTC
We are continuing to investigate this issue.
- investigating Oct 17, 2025, 10:28 AM UTC
We are still waiting for Mastercard to solve this issue. The incident is limited to a select number of merchants.
- monitoring Oct 17, 2025, 01:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2025, 01:24 PM UTC
This incident has been resolved.
Worldline 3D Secure authentication not available
Affected: Checkout
Timeline · 3 updates
- investigating Oct 01, 2025, 06:54 AM UTC
Worldline/Bambora reports that 3D Secure authentication has an ongoing technical issue which results in transactions receiving a status 0 (Incomplete/invalid) or 2 (Authorization declined) due to the impossibility of performing a 3D Secure check. This impacts our customers using Worldline/Bambora. We will update the status once we have more info.
- monitoring Oct 01, 2025, 08:03 AM UTC
We're observing that most 3D Secure requests go through, but we're waiting for confirmation from Bambora before resolving the issue.
- resolved Oct 01, 2025, 01:38 PM UTC
This incident has been resolved.
Some delayed payouts due to 3rd party bank issues
Affected: Payout
Timeline · 2 updates
- investigating Jun 20, 2025, 10:49 AM UTC
Transfers to some customers are delayed because of 3rd party bank issue. The bank is investigating the issue.
- resolved Jun 23, 2025, 09:28 AM UTC
This incident has been resolved.
Delayed settlement reports
Affected: Settlements
Timeline · 4 updates
- investigating Jun 18, 2025, 07:32 AM UTC
Some settlement reports from 2025-06-17 are delayed. We are currently investigating the issue.
- identified Jun 18, 2025, 08:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2025, 08:19 AM UTC
A fix has been implemented. All reports will be generated in the next 30 minutes. We are continuing to monitor.
- resolved Jun 18, 2025, 09:00 AM UTC
This incident has been resolved.
Incident with Order Service
Timeline · 1 update
- resolved Feb 27, 2025, 08:59 AM UTC
Creating and updating order drafts and orders failed.
Payout and settlement delays
Timeline · 1 update
- resolved Nov 26, 2024, 04:45 PM UTC
Some payouts meant for Monday November 25th have been delayed until Wednesday November 27th. In addition, some settlement reports have been delayed since 2024-11-21. These have been paid out, but the reports were not created before late 2024-11-26.
Problem with selecting shipping option in checkout
Affected: Checkout
Timeline · 1 update
- resolved Nov 05, 2024, 03:48 PM UTC
Checkout have issue with selecting alternative shipping option, reverting to default shipping option for the payment session