Dintero incident

Worldline 3D Secure authentication not available

Minor Resolved View vendor source →

Dintero experienced a minor incident on October 1, 2025 affecting Checkout, lasting 6h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 06:54 AM UTC
Resolved
Oct 01, 2025, 01:38 PM UTC
Duration
6h 44m
Detected by Pingoru
Oct 01, 2025, 06:54 AM UTC

Affected components

Checkout

Update timeline

  1. investigating Oct 01, 2025, 06:54 AM UTC

    Worldline/Bambora reports that 3D Secure authentication has an ongoing technical issue which results in transactions receiving a status 0 (Incomplete/invalid) or 2 (Authorization declined) due to the impossibility of performing a 3D Secure check. This impacts our customers using Worldline/Bambora. We will update the status once we have more info.

  2. monitoring Oct 01, 2025, 08:03 AM UTC

    We're observing that most 3D Secure requests go through, but we're waiting for confirmation from Bambora before resolving the issue.

  3. resolved Oct 01, 2025, 01:38 PM UTC

    This incident has been resolved.