Resolved after 2 hours 30 minutes, on January 11, 2015.
This issue has been resolved in full around 10:25 AM EST. We've been monitoring the network for the past 2 hours to ensure all routes are correct and that there's no packet loss. We thank you for your patience and apologize for the inconvenience
Update timeline
- investigating Jan 11, 2015, 02:59 PM UTC
We are currently experiencing a packet loss in Buffalo, New York that appears to be cause by our upstream provider Hibernia Networks. One of their routers is dropping packets, thus affecting some of our Shared Hosting clients. We're working with Hibernia to resolve this issue right now. An update will published ASAP.
- resolved Jan 11, 2015, 05:30 PM UTC
This issue has been resolved in full around 10:25 AM EST. We've been monitoring the network for the past 2 hours to ensure all routes are correct and that there's no packet loss. We thank you for your patience and apologize for the inconvenience
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