Resolved after 6 hours 6 minutes, on December 16, 2016.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Dec 16, 2016, 12:24 AM UTC
There appears to be delays delivering email notifications to certain email addresses or mail servers. We are currently trying to determine why this is happening.
- identified Dec 16, 2016, 12:31 AM UTC
There appears to be a temporary internet connectivity issue between our mail servers hosted with sendgrid.com connecting to mail servers in Australia and New Zealand. All deferred emails will be delivered when connectivity is restored...
- identified Dec 16, 2016, 03:25 AM UTC
The issue is being actively worked on by the sendgrid.com support team. All deferred emails will be delivered when connectivity is restored...
- monitoring Dec 16, 2016, 06:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2016, 06:30 AM UTC
This incident has been resolved.
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