Digital Pigeon incident
Files stuck generating previews when media watermarking is enabled
Resolved after 1 hour 21 minutes, on November 15, 2017.
The fix for the watermarking issues is now being deployed. There may be some short delays in generating previews as the transcoding images are updated..
Update timeline
- identified Nov 15, 2017, 11:39 AM UTC
We have identified an issue with the media watermarking feature that causes preview tasks to become 'stuck' generating previews. We're working on a fix and hope to have it live within the next 12 hours. The temporary work-around is to disable the watermarking feature until the issue is resolved. The issue was introduced as a result of a security update.
- monitoring Nov 15, 2017, 12:58 PM UTC
The fix for the watermarking issues is now being deployed. There may be some short delays in generating previews as the transcoding images are updated..
- resolved Nov 15, 2017, 01:00 PM UTC
This incident has been resolved.
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