Digital Pigeon incident
Delays completing uploads to the Europe file server region
Resolved after 37 minutes, affecting Europe File Servers, on February 1, 2019.
This issue has been resolved. Unfortunately any uploads that still appear to be stuck at 100% will need to be restarted. It should be sufficient to just re-add any files that have not transitioned to the completed state.
Affected components
Update timeline
- investigating Feb 01, 2019, 08:46 AM UTC
We are investigating reports of significant delays in completing uploads of small files (less than 50MB) to the Europe File Server region. Initial indications are that the uploads will eventually complete. Larger file upload do not seem to be effected.
- investigating Feb 01, 2019, 08:49 AM UTC
Switching your accounts 'Default File Server Region' under 'Manage' -> 'Accounts' -> 'Defaults' to 'USA West' servers provides a temporary work-around for the issue.
- resolved Feb 01, 2019, 09:23 AM UTC
This issue has been resolved. Unfortunately any uploads that still appear to be stuck at 100% will need to be restarted. It should be sufficient to just re-add any files that have not transitioned to the completed state.
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