Resolved after 1 hour 11 minutes, affecting Application and API Servers, on November 7, 2021.
We apologise for the inconvenience caused by this issue. We tracked the problem down to a configuration change that caused unexpected network issues that were intermittently affecting some customers. We have updated the configuration to prevent this issue going forward and will add further checks to prevent this situation happening again.
Affected components
Update timeline
- investigating Nov 07, 2021, 11:12 PM UTC
We are investigating an issue prevent access to the application
- resolved Nov 08, 2021, 12:24 AM UTC
This incident has been resolved.
- postmortem Nov 08, 2021, 03:42 AM UTC
We apologise for the inconvenience caused by this issue. We tracked the problem down to a configuration change that caused unexpected network issues that were intermittently affecting some customers. We have updated the configuration to prevent this issue going forward and will add further checks to prevent this situation happening again.
Your product runs on more than Digital Pigeon
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services