Resolved after 16 hours 50 minutes, affecting Email Delivery System, on November 9, 2021.
Servers have been updated with the fix for both email delivery and recipient pickup page time-out for users with iOS push notifications enabled.
Affected components
Update timeline
- investigating Nov 09, 2021, 05:23 AM UTC
We are investigating an issue that's preventing email delivery to recipients from initial upload. WORKAROUND: If you have recipients who have not received a notification email you can click 'Resend' from the recipients tab and the email will be delivered. For new uploads you can upload and hit send first and then add recipients afterwards to ensure they are emailed.
- identified Nov 09, 2021, 07:42 AM UTC
We have identified the issue and it's limited to accounts with Apple Push Notifications enabled. We are working on a fix now.
- identified Nov 09, 2021, 08:09 AM UTC
We have a fix ready to deploy and will be ready within the hour
- monitoring Nov 09, 2021, 08:43 AM UTC
Servers have been updated with the fix for both email delivery and recipient pickup page time-out for users with iOS push notifications enabled.
- resolved Nov 09, 2021, 10:14 PM UTC
This incident has been resolved.
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