Digital Pigeon incident

Issue causing delays when accessing some customers file uploads

Resolved after 1 hour 4 minutes, affecting Application and API Servers, on April 18, 2022.

resolved Apr 19, 2022, 12:29 AM UTC

We have now solved the issue, we are still monitoring for now. Some initial access to an upload pickup page may have failed but then worked after a browser refresh.

Started: Apr 18, 2022, 11:24 PM UTC
Resolved: Apr 19, 2022, 12:29 AM UTC
Duration: 1h 4m
Detected by Pingoru: Apr 18, 2022, 11:24 PM UTC

Affected components

Application and API Servers

Update timeline

investigating Apr 18, 2022, 11:24 PM UTC

We are investigating an issue that's causing potential delays with accessing files
resolved Apr 19, 2022, 12:29 AM UTC

We have now solved the issue, we are still monitoring for now. Some initial access to an upload pickup page may have failed but then worked after a browser refresh.

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