Digital Pharmacist incident

IVR Services Impacted

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Resolved after 6 hours 18 minutes, affecting Digital Pharmacist IVR Services (Legacy Cloud), on August 18, 2021.

monitoring Aug 18, 2021, 05:35 PM UTC

Our carrier has informed us that the issues have been addressed. Our teams are continuing to monitor.

Started
Aug 18, 2021, 03:02 PM UTC
Resolved
Aug 18, 2021, 09:21 PM UTC
Duration
6h 18m
Detected by Pingoru
Aug 18, 2021, 03:02 PM UTC

Affected components

Digital Pharmacist IVR Services (Legacy Cloud)

Update timeline

  1. investigating Aug 18, 2021, 03:02 PM UTC

    We are currently investigating reported issues with IVR.

  2. monitoring Aug 18, 2021, 05:35 PM UTC

    Our carrier has informed us that the issues have been addressed. Our teams are continuing to monitor.

  3. resolved Aug 18, 2021, 09:21 PM UTC

    This incident has been resolved.

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