Digital Pharmacist incident
Degraded Performance and Issues with Cloud Provider
Notice Vendor's status page →
Resolved after 3 days, affecting Website Services and Outbound SMS Messaging Service and 1 more, on May 6, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
Website ServicesOutbound SMS Messaging ServiceNPE IVRMobile App ServicesDigital Pharmacist IVR Services (Legacy Cloud)Outbound Voice Messaging ServiceContent ServicesPharmacy DashboardInbox / MessagingRefill Processing
Update timeline
- investigating May 06, 2022, 01:18 PM UTC
We are investigating reports of degraded system performance due to an issue our cloud provider is experiencing. More updates to follow.
- monitoring May 06, 2022, 04:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 09, 2022, 01:54 PM UTC
This incident has been resolved.
Your product runs on more than Digital Pharmacist
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services