Digidentity incident

eHerkenning network: Partial service outage

Minor Resolved View vendor source →

Digidentity experienced a minor incident on August 30, 2023 affecting Login Portal, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 10:30 AM UTC
Resolved
Aug 30, 2023, 04:34 PM UTC
Duration
6h 3m
Detected by Pingoru
Aug 30, 2023, 10:30 AM UTC

Affected components

Login Portal

Update timeline

  1. investigating Aug 30, 2023, 10:30 AM UTC

    We are aware of an issue stopping users with Digidentity eHerkenning accounts from accessing services hosted by the KPN eHerkenning broker. The issue has been reported and is under investigation.

  2. monitoring Aug 30, 2023, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 30, 2023, 04:34 PM UTC

    This incident has been resolved.