Digidentity incident

Users with a KPN or Reconi account are unable to log in with eHerkenning

Digidentity experienced a minor incident on August 13, 2026 affecting eHerkenning Broker, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started: Aug 13, 2026, 09:35 AM UTC
Resolved: Aug 13, 2026, 12:33 PM UTC
Duration: 2h 57m
Detected by Pingoru: Aug 13, 2026, 09:35 AM UTC

Affected components

eHerkenning Broker

Update timeline

investigating Aug 13, 2026, 09:35 AM UTC

We've received reports that users with an eHerkenning account from KPN or Reconi are currently unable to log in to some services via eHerkenning. These users are seeing the error: 'One or more requested attributes is not listed in the attribute catalog' We've reported the issue to the relevant parties and have asked them to investigate ASAP.
resolved Aug 13, 2026, 12:33 PM UTC

The issues at KPN and Reconi have been resolved and users can log in normally again.