Digidentity incident

eHerkenning network: Partial service outage

Minor Resolved View vendor source →

Digidentity experienced a minor incident on September 1, 2023 affecting Login Portal, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2023, 10:33 AM UTC
Resolved
Sep 01, 2023, 01:43 PM UTC
Duration
3h 10m
Detected by Pingoru
Sep 01, 2023, 10:33 AM UTC

Affected components

Login Portal

Update timeline

  1. identified Sep 01, 2023, 10:33 AM UTC

    We are aware of an issue stopping users with Digidentity eHerkenning accounts from accessing services hosted by the KPN eHerkenning broker. The issue has been reported and is under investigation.

  2. monitoring Sep 01, 2023, 11:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 01, 2023, 01:43 PM UTC

    This incident has been resolved.