Digidentity incident

Issues starting registration via the Digidentity app

Major Resolved View vendor source →

Digidentity experienced a major incident on September 15, 2023 affecting Registration Services and SDK/IDK, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2023, 08:46 AM UTC
Resolved
Sep 15, 2023, 12:29 PM UTC
Duration
3h 42m
Detected by Pingoru
Sep 15, 2023, 08:46 AM UTC

Affected components

Registration ServicesSDK/IDK

Update timeline

  1. identified Sep 15, 2023, 08:46 AM UTC

    We have identified an issue stopping users from beginning their registrations in the Digidentity app. We are now working on a solution.

  2. monitoring Sep 15, 2023, 11:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2023, 12:29 PM UTC

    This incident has been resolved.