Digidentity incident

Document processing delays

Major Resolved View vendor source →

Digidentity experienced a major incident on May 6, 2024 affecting Registration Services, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 07:42 AM UTC
Resolved
May 06, 2024, 01:43 PM UTC
Duration
6h 1m
Detected by Pingoru
May 06, 2024, 07:42 AM UTC

Affected components

Registration Services

Update timeline

  1. investigating May 06, 2024, 07:42 AM UTC

    We are currently investigating an issue leading to delays processing identity documents.

  2. monitoring May 06, 2024, 11:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2024, 01:43 PM UTC

    This incident has been resolved.