Digidentity incident

eHerkenning: Issue accessing portal services

Major Resolved View vendor source →

Digidentity experienced a major incident on April 28, 2025 affecting Login Portal and eHerkenning Broker, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 10:30 AM UTC
Resolved
Apr 28, 2025, 12:36 PM UTC
Duration
2h 6m
Detected by Pingoru
Apr 28, 2025, 10:30 AM UTC

Affected components

Login PortaleHerkenning Broker

Update timeline

  1. investigating Apr 28, 2025, 10:50 AM UTC

    We are currently investigating an issue causing users to see login errors when accessing eHerkenning portal services such as the Belastingdienst Portaal.

  2. investigating Apr 28, 2025, 10:55 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 28, 2025, 11:15 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 28, 2025, 11:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 28, 2025, 12:36 PM UTC

    This incident has been resolved.