Digidentity incident

Service outage

Major Resolved View vendor source →

Digidentity experienced a major incident on June 26, 2025 affecting Login Portal and Registration Services and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2025, 10:56 AM UTC
Resolved
Jun 26, 2025, 02:58 PM UTC
Duration
4h 1m
Detected by Pingoru
Jun 26, 2025, 10:56 AM UTC

Affected components

Login PortalRegistration ServicesCertificate AuthoritySDK/IDKeSGNAutosignSERMI

Update timeline

  1. investigating Jun 26, 2025, 10:56 AM UTC

    We are currently investigating an issue causing various platform functions to be inaccessible.

  2. investigating Jun 26, 2025, 10:57 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 26, 2025, 11:24 AM UTC

    Service is returning intermittently. Investigation is ongoing.

  4. monitoring Jun 26, 2025, 12:18 PM UTC

    A fix has been implemented and service is stabilising.

  5. monitoring Jun 26, 2025, 12:41 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 26, 2025, 02:58 PM UTC

    This incident has been resolved.